Refund policy

At Saddlers Row, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to make it right.

General Return Policy

  • Saddlers Row accepts returns within 30 days of the original purchase date.
  • Returned items must be unused, unworn, and in their original packaging to be eligible for a refund.
  • The cost of return shipping is the customer’s responsibility, unless the return is due to an error on our part. If you would prefer a prepaid return label, please contact us. The cost of the prepaid label will be deducted from your refund.

Incorrect or Wrong Item Received

If you receive an incorrect product:

  • Saddlers Row will cover the return shipping cost.
  • We will also cover the shipping cost to send the correct item to you.

Clearance Items

  • All items listed in the Clearance section of our website are FINAL SALE.
  • Clearance items are non-refundable and ineligible for returns or exchanges.
  • Any items that are not Clearance but are purchased at a discounted price can be returned for exchange or store credit only.

Saddle Return Policy

Saddles are subject to a unique policy.

Please review our Saddle Trial Policy for detailed information regarding saddle returns and trials.

How to Begin a Return

To initiate a return or exchange, please contact us:

Our team will provide you with instructions and assist you throughout the process.