At Saddlers Row, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to make it right.

General Return Policy

• Saddlers Row accepts returns within 30 days of the original purchase date.
  
• Returned items must be unused, unworn, and in their original packaging to be eligible for a refund.
  
• Refunds are issued minus the original shipping cost.
  
• The cost of return shipping is the customer’s responsibility, unless the return is due to an error on our part.
  

Incorrect or Wrong Item Received

If you receive an incorrect product:

• Saddlers Row will cover the return shipping cost.
  
• We will also cover the shipping cost to send the correct item to you.
  

Clearance Items

• All items listed in the Clearance section of our website are FINAL SALE.
  
• Clearance items are non-refundable and ineligible for returns or exchanges.
  

Saddle Return Policy

Saddles are subject to a unique policy.

Please review our Saddle Trial Policy for detailed information regarding saddle returns and trials.

How to Begin a Return

To initiate a return or exchange, please contact us:

• Email: connect@saddlersrow.com
  
• Phone: 847-776-6700
  

Our team will provide you with instructions and assist you throughout the process.

At Saddlers Row, we are committed to providing fast, reliable shipping for all orders. Please review the information below to understand our shipping rates, methods, and guidelines.

Shipping Rates

• Free Shipping: Orders over $100 ship free within the United States.
  
• Standard Shipping: Orders under $100 are charged a flat-rate shipping fee of $9.95.
  
• Heavy Health Products: Due to weight and handling requirements, heavy health items incur a $15 shipping fee.
  
• Saddles: All saddle purchases include a $95 shipping and insurance fee to ensure safe delivery.
  

Shipping Methods

Orders are shipped via:

• UPS Ground, or
  
• USPS Priority Mail
  

The carrier is selected based on the size, weight, and destination of the package to ensure the quickest and most efficient delivery.

Order Processing & Delivery

• Orders are processed as quickly as possible during regular business hours.
  
• Delivery times vary depending on the shipping carrier and your location.
  

If you need assistance or have any questions regarding your shipment, please contact us at 847-776-6700.